that do not follow the guidelines listed will be refused.
FOR RMA REQUESTS AND SHIPMENTS
purchased from Grande Vitesse Systems (GVS) that are found to be
All RMA's are given by fax or mail ONLY.
must complete the GVS RMA Request Form and supply a copy of their
are for non-cancelable exchange, repair and return, or replacement
obsolete part numbers or products not available to GVS will be
the Manufacturer's warranty through to its customers; in accordance
returned as defective will be tested upon receipt. If any product
RMA products must be returned in the original box with all literature,
motherboard, controller and, hard drive must be in separate anti-static
B. Anti-static bags must be in anti-static foam or bubble wrap.
C. Product must be packed tightly into a box.
2. The RMA
should be clearly indicated on the exterior of the box on a removable
RMA number is valid for 10 days. Be sure that the product is returned